Servion Global Solutions, Chennai-India


Servion optimizes customer interaction for its clients by drawing from a proven combination of contact optimization experience, business acumen and broad Contact Centre technology knowledge. Servion offers solutions across eight segments of the CIM industry: technology, consulting, Contact Centre intelligence and reports, agent productivity, outbound interaction management, self-service, workforce management, quality monitoring, and customer behavior analytics. These solutions are offered to a wide range of vertical businesses such as banking and finance, telecommunications, business process outsourcing, transportation, retail and hospitality. Servion’s CIM solutions are delivered through the company’s Consulting and Engineering arm using six different services: application maintenance, custom application development, product design and development, systems integration, managed support services and research and development.

About the Project

Due to recent successes, Servion Global Solutions is growing rapidly and as a result acquired new office space. The volume of data traffic relative to the total network traffic increased tremendously. Servion wanted to merge its existing network (which was at three different locations) into one centralised unit. This necessitated redesigning the entire network infrastructure to meet the current and future business needs of the organisation. The existing network platform consisted of disparate voice and data networks sharing a single data transport line with four information outlets…


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